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Providers

Welcome! Here you will find useful resources such as guidelines and procedures, our provider directory and other forms and documents.  We also provide accesss to online member eligibility and claims information.  Look at the sub-tabs above (second row of tabs) to see what's available.

Most documents (such as PDF files) can be viewed by clicking on the apporpriate link.  If you wish to download the document, you may need to right-click and select "Save Target as..." (or something similar depending on your browser).

Should you need to contact us, go to the "Contact Us" section and select the "Provider Relations" department.

Interested in becoming a provider? Call Gary Francis at (313) 871-7805.

Need an update on credentialing status? To ensure the quality of health care delivery to its members, Total Health Care recredentials participating providers every three years according to the standards set forth by the National Committee for Quality Assurance (NCQA).
If at any time a provider wishes to inquire about his/her credentialing status or review information obtained during the recredentialing process, s/he may do so by contacting the Credentialing Department at (313) 871-7806.



IMPORTANT ANNOUNCEMENTS

PHYSICIAN ADMINISTERED DRUG NDC CODES

IMPORTANT VISION ANNOUNCEMENT FOR COMMERCIAL MEMBERS
 (Effective 6/1/10)


EDI CLAIMS SUBMISSION ANNOUNCEMENT

Effective July 1, 2010 all referrals issued by the PCP offices must be submitted electronically, handwritten referrals will no longer be accepted and will result in a denial of the claim.

Health Information Technology Update: The American Reinvestment and Recovery Act (ARRA) of 2009 establishes a program for payment to Medicare and Medicaid providers who adopt and become meaningful users of electronic health records (EHRs). Medicaid Eligible providers must meet the following requirements:

●Eligible Professionals: Non-hospital based with at least 30% Medicaid volume:
Physicians
Dentists
Certified Nurse Mid-wives
Nurse Practitioners
Physician Assistants (PA) practicing in a PA-led FQHC or Rural Health Clinic

See the attached information (*In Other Documents at the bottom of this screen*) for forums and background information prepared by MCEITA, the Michigan Center for Effective IT Adoption.

NOTICE TO THERAPY PROVIDERS
Please Note:
You must obtain authorization for therapy services from Integrity Rehabilitation.  The referral you have received from the member’s PCP is valid only for the evaluation. You may fax the authorization request to (810) 534-5037 or e-mail the authorization to THC@integrityrehabservices.com


Provider Directories

 Title
Provider Directory - Physician Preferred Spring/Summer 2010
Provider Directory - Commercial Spring/Summer 2010
Provider Directory - Medicaid Spring/Summer 2010

Pharmacy - Prior Authorization Forms
Documents in this section are appropriate for both commercial and Medicaid lines

 Title
Specialty Pharmacy - Drug Authorization Request Form (to be completed by the prescribing physician)
Request for Prior Authorization Form (to be completed by the prescribing physician)
Specialty Pharmacy Information

Complete Drug Formulary Lists

Complete commercial formulary lists
Complete Medicaid formulary lists

Total Health Care Guidelines

 Title
Bariatric surgery
Michigan Quality Improvement Consortium (MQIC) Guidelines
Preventing Domestic Violence: Cinical Guidlines on Routine Screening
Weight Management
Attention Deficit Hyperactivity Disorder (ADHD) Guideline

Other Guidelines

 Title
Provider Guidelines for Lead Testing

Provider Newsletters

 Title
Provider Connection - Winter 2009
Provider Connection - Spring/Summer 2008
Provider Connection - Fall 2009
Provider Connection - Summer 2009
Provider Connection - Spring 2009
Provider Connection - Fall 2008
Provider Connection - Winter 2008

Downloadable Forms

 Title
Authorization for Therapy Services
Immunization Incentive Form
LEAD Incentive Form
MSA-4240 Certification for Induced Abortion
MSA-1550 Beneficiary Verification of Coverage
MSA-2218 Acknowledgement of Receipt of Hysterectomy Information
MSA-1959 Informed Consent to Sterilization
MAHP Credentialing Application 2004

Other Documents

 Title
Claims Processing Procedures
Michigan_Health_IT_Forums_Postcard
M-CEITA Overview Handout
M-CEITA Incentives Handout
Fraud and Abuse
Services Requiring Referral / Authorization
Member Rights and Responsibilities
Provider Appeal Process
Medicaid Arbitration
Prior Authorization Procedure
More options...

Total Health Care Claim Status Form
Total Health Care EOB Codes
Referral Link
Send a message to Provider Relations
Provider Portal Manual
Helpful Hints for Online Claim Review

Announcements

Specialists Evaluations
If you need assistance in locating a specialist for evaluation and treatment of a member, please contact Stefanie Sims at (313) 871-7806  

Useful links

Adult Immunization Schedule
Childhood and Adolescent Immunization Schedule
MDCH Publications & Brochures
Pediatric EPSDT Toolkit
Psychcare
Lead Poisoning Prevention
Obesity Tool Kit
MCiR and VFC

DIVA

For membership eligibility and verification, call our DIgital Voice Assistant at (313) 871-5259 or toll free at (866) 295-7112.

Main menu options:
1. Enter member's ID#
2. Enter member's SS#
3. Enter recipient ID

To enter a member's ID#, first enter the digits that appear before the *, then press #. You will then be prompted to enter the last two digits.

Problems? Dial 0 to speak with an operator

 
Copyright © 2009 Total Health Care, Inc.