Total Health Care

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Membership Services

The contact number for Member Services is:

(313) 871-2000 (Detroit), or
(800) 826-2862 (Toll Free)

Select option 2.

The downloadable files below are viewable using Adobe's free Acrobat Reader.

Note: Total Health Care can provide you with information and updates on benefits, plan services, and health education. If you would like printed copies of anything from this website or if you would like information in alternative formats, please call Total Health Care Member Services Department at 1-800-826-2862.

Total Health Care Medicaid Provider Directory, Member Handbook and Certificate of Coverage

Important Pharmacy Notice for Medicaid Members (Effective 4/1/2010)
Important Notice for Medicaid Members
Provider Directory
Member Handbook
Certificate of Coverage
Member Rights and Responsibilites
Grievance and Appeals

Total Health Care USA Employer Sponsored Provider Directory and Member Handbook

Provider Directory
HMO Member Handbook
Select Member Handbook
HMO PPN Member Handbook
Select PPN Member Handbook
Member Rights and Responsibilites

Total Health Care USA Employer Sponsored Certificates of Coverage

Employer-Sponsored HMO Certificate of Coverage

Employer-Sponsored Select Low09 Certificate of Coverage

Employer-Sponsored Select Mid09 Certificate of Coverage

Employer-Sponsored Select High09 Certificate of Coverage

Employer-Sponsored PPN Select Certificate of Coverage

Employer-Sponsored PPN HMO Certificate of Coverage

Total Health Care USA Employer Sponsored Benefit Plan Descriptions

HMO Benefit Plan Descriptions:

T-300 Benefit Plan Series
321 Benefit Plan Series
T-500 Benefit Plan Series
521 Benefit Plan Series

HMO Deductible Benefit Plan Descriptions:

Deductible T-300 Benefit Plan Series
Deductible 321 Benefit Plan Series
Deductible T-500 Benefit Plan Series
Deductible 521 Benefit Plan Series

PPN Benefit Plan Descriptions:
Select/PPN Summary of Benefits and Coverage

HMO/PPN Summary of Benefits and Coverage

POS: Benefit Plan Descriptions:
Select HIGH09 Benefit Summary

Select MID09 Benefit Summary

Select LOW09 Benefit Summary

Total Health Care Guidelines

Michigan Quality Improvement Consortium (MQIC) Guidelines
Preventing Domestic Violence: Cinical Guidlines on Routine Screening
Weight Management
Bariatric Surgery
Attention Deficit Hyperactivity Disorder (ADHD) Guideline

Member Newsletters

Good Health Gazette - Winter 2008
Good Health Gazette - Spring 2008
Good Health Gazette - Summer 2008
Good Health Gazette - Fall 2008
Good Health Gazette - Late Winter 2009
Good Health Gazette - Spring 2009
Good Health Gazette - Summer 2009
Good Health Gazette - Fall 2009
Good Health Gazette - Winter 2010
Good Health Gazette - Spring 2010

Enrollment & Renewal

Group Rating & Benefits

MIChild

Disease Management

Preventive Health

Patient Safety

Provider Search

Claims Status

Hospital Directory

Med. History Log

More options...

I Can Quit!

Call 1-800-784-8669

f.a.q.

Q: I've lost my ID Card and I need to go to the doctor. What do I do?
A: If you do not know your Member ID, call us. Your doctor can call our verification system and use your ID number to check your eligibility. You should call us at your earliest convenience to have your card replaced.

Q: What are your hours of operation?
A: You may call our Member Services department M-F 8:30 AM - 5 PM. Calls at other times will be routed to our emergency service.